A New Attitude – Building a Positive Career

A positive attitude is critical to the success of an organization. When individuals recognize, affirm and use their skills to their fullest potential, they create a win-win outcome for themselves and their company.  During this workshop, participants will laugh, reflect, share, and plan as they look at themselves and their organizational contributions.   Participants learn to accept ownership of what they do and its impact.  Participants will work through ways in which they can make positive changes and positive impact. (4 hours)

Accepting Feedback

Businesses spend a lot of time helping supervisors build their skills in giving feedback, how often do they train employees to accept the feedback and learn from it?  This course is designed to help employees understand the what’s and whys of feedback.  Feedback is not only for the company but it helps the employee improve their performance learn from past success and mistakes and be motivated toward success. (4 hours)

 Accountability

Accountability is fundamental to world class performance in any business. Accountability means taking a position of ownership for all of the events and actions in your life. When you are accountable, you have the experience of personal power, control, effectiveness, and accomplishment.  In this course the participant will learn the key components of accountability, learning to analyze situations and objectively looking for the causes.  Once the causes are understood, the participant uses the worksheets to strategize on how to take action. (4 hours)

Accountability and the Oz Principle

Personal accountability is a part of any job.  Do you ask yourself, “What else can I do to rise above my circumstances and achieve the results I desire?”  Being accountable means “seeing it, owning it, solving it and doing it.”  When you take on an attitude of accountability, you empower yourself to be responsible, accomplish your goals and achieve your highest potential.  This course will help develop and improve the skills and attitudes needed to strengthen personal accountability, minimize blame, take initiative to improve communication and welcome feedback from others.  This material is based on the book The OZ Principle. (4 hours)

Accounting for Non-Accountants

Accounting for Non-Accountants is a well-paced class that explains in layman’s terms accounting.  Participants will have the opportunity to learn accounting terminology, work with and understand the pieces of: balance sheets, income statements, and statements of cash flows. (8 hours)
 
Authentic Self

A leader who truly understands:

  • Who they are
  • Why they are here
  • What is their gift


…is a leader that can communicate with anyone, rarely has negative outcomes in conflict, and holds themselves accountable in all facets of their life.  An authentic leader is trusted at their word and has teams that put in the extra effort without calculating the return. (4 hours)

Being a Leader

Leadership is not something that happens overnight.  Great leaders build their skills day after day.  This course offers your teams the opportunity to work on the skills that move leaders into the category of Great Leaders.  The participants will learn the guiding principles of great leaders along with the expectations placed upon them by their businesses by applying the mission, vision and value statements.  Participants will also discuss integrity and understand how it applies to the business strategy and their day-to-day jobs.

Behavioral Interviewing Techniques: How to Hire the Best Candidate

 
Building an Environment of Trust

This course shows leaders the key role they play in proactively fostering an environment of trust with their team members as well as those who work with them. Leaders learn to recognize and stop behaviors that can break trust and, instead, encourage and model behaviors that build trust. They also learn how to promote open communication, which is the foundation of a high-trust workplace. Using the tools and techniques presented in this course, leaders create a customized action plan on how to effectively establish, enhance, or repair trust with others.
 
Change – Getting Your Team to Make the Shift

Humans are notorious for liking the status quo.  Getting people to change to a new way of doing things can be one of the most difficult tasks a manager or supervisor can undertake.  A supervisor will be far more successful when they understand what drives the individuals on their teams.  This course explores the challenges leaders face and how to tackle those challenges in a way that speaks to the individual on the team instead of trying to force the change on the whole. (4 hours)

 Change and the “Cheese” Experience

Change is all around us. The more quickly and effectively we can adapt, the greater our results will be. This course provides a fresh, positive view of change and techniques for mastering change. Participants watch the movie “Who Moved My Cheese?” and apply the “Handwriting on the Wall” to personal situations. The “Cheese” story allows participants to identify with the characters in the movie and to move beyond their fears and concerns about change, and gain new “fun” language that quickens the change process. Participants also learn how to support, guide and encourage others to adapt effectively to change. (4 hours)

 Choosing Extraordinary Productivity

What’s the difference between Ordinary and Extraordinary?  How accountable are your teams.  This course helps participants understand the difference between Ordinary and Extraordinary.  Participants will walk out understanding that while “C” level work gets the job done and gets them a paycheck “A” level work keeps them working, gets them special projects, promotions and keeps the business running and growing.  They will understand their role and value in the business. (4 hours)

Coaching Fundamentals

Most managers spend their time fixing problems and putting out fires instead of doing their own work.  Coaching allows managers to teach and empower their direct reports to do their work and do it well while the manager then steps in to “tweak” it, thus giving the manager time to do their own work.  Participants will learn and practice the skills using worksheets to have better coaching conversations with their direct reports creating better overall work outcomes.  (4 hours)
 
Coaching Millennials

Millennials present business with a new dynamic.  The 18-34 year olds now coming into the work place have changed not only change the communication style between leaders and direct reports but they are challenging leaders with understanding why the work gets done the way it gets done.  This course helps gets your leaders “up to speed” with understanding how millennials want and need to hear information in order to get the job done. Leaders will learn what to say and what NOT to say. (4 hours)

Collaboration in the Workplace

Getting a group of people to work together on a project can be tough.  The work can be made easier if team members understand the value in their diverse team and if they are able to put the basic steps into place to create a collaborative team. (4 hours)
 

Command Spanish

The newest field in language learning is occupational Spanish. Adults attending an occupational Spanish class learn only the Spanish phrases, statements, questions, and commands needed for their specific job requirements. There is no attempt to teach the whole language. Nurses learn how to assist and treat patients in Spanish, not to discuss the weather. Police officers are taught how to arrest criminals in Spanish, not to order tacos in a restaurant. This course will be designed specifically for your workplace so the length of the class will be determined by you and TrainerAngie.com language specialists.
 
Communicating for Results

Poor communication at work can be costly and embarrassing.  Service failures, wasted resources and damaged relationships are just some of the problems that can occur.  Learn how to avoid common mistakes and use proven techniques to ensure you communicate clearly and effectively.  (4 hours)
 
Conflict Management

If conflict is not handled effectively, the results can be devastating. Conflicting goals can quickly turn into personal dislike, teamwork break downs and wasted talent as people disengage from their work. When conflict is resolved effectively, team members can develop a stronger mutual respect and a renewed faith in their ability to work together.  This course offers solutions depending if the leader needs to mediate, help or stay out of the resolution.  (4 hours)
 
Conflict Management – Myers-Briggs Type Indicator®

This course uses your results on the Myers-Briggs Type Indicator® (MBTI®) assessment to describe how you are likely to approach and deal with conflict situations. Most people think of conflict as a type of interaction with a negative emotional charge. Although it may appear to be triggered by a simple, straightforward issue, more often than not conflict exists because some core element of trust, beliefs, authority, or passion is being challenged.  (4 hours)
 
Constructive Feedback (Recognition and Correction)

Feedback is data driven information that lets an employee know what they are doing well and what they can adjust in order to get the desired outcome.  Constructive feedback is much more than “good job” or “that’s not how you should be doing it.”  It is important that Constructive Feedback be done through a conversation so that the desired outcome is not only understood but attained.  Participants will practice using included worksheets to prepare for both types of conversations. (4 hours)

Creating a Positive Work Environment

Disengaged employees are outright damaging to organization because when disengaged, the company gets a lack of critical opinions, a lack of strategic thoughts, and a lack of creative ideas or solutions.  This class focuses on how to turn and environment from negative to positive and how to present change positively.

CPR - Bystander

Learn to do Hands Only CPR.  Anyone can help save a life simply by keeping a heart beating.  Learn to do Hands Only CPR by watching a video and practicing on a manikin under the supervision of a CPR Instructor. 

CPR/AED

Would you know what to do in a cardiac emergency? The right answer could help you save a life. With an emphasis on hands-on learning, our CPR/AED courses give you the skills to save a life.  Heartsaver® CPR AED is a classroom, video-based, instructor-led course that teaches adult CPR and AED use, as well as how to relieve choking on an adult.  This course teaches skills with AHA’s research-proven Practice-While-Watching technique, which allows instructors to observe the students, provide feedback and guide the students’ learning of skills. (3 hours)

CPR/AED/FA

Would you know what to do in a cardiac emergency? The right answer could help you save a life. With an emphasis on hands-on learning, our CPR/AED courses give you the skills to save a life.  Heartsaver® CPR AED is a classroom, video-based, instructor-led course that teaches adult CPR and AED use, as well as how to relieve choking on an adult.  This course teaches skills with AHA’s research-proven Practice-While-Watching technique, which allows instructors to observe the students, provide feedback and guide the students’ learning of skills. (3 hours)

Heartsaver® First Aid is a classroom, video-based, instructor-led course that teaches participants critical skills to respond to and manage an emergency in the first few minutes until emergency medical services (EMS) arrives. Participants learn skills such as how to treat bleeding, sprains, broken bones, shock and other first aid emergencies. (4 hours alone) (7 hours if combined with CPR/AED)
 
Creating Value Statements

Why does your team to what they do and why do they do it the way they do it?  Does your team understand the goals of your department?  This module focuses on helping your team develop Value Statements so that they can begin partnering and working in the same direction.

Creativity - Thinking Outside the Box

Creativity is not a trait that belongs only to artists and geniuses.  The fact is everyone has the potential to think and act creatively.  Organizations are seeking people who can generate new ideas and look for continuous improvement opportunities.  In this course, participants will learn to approach tasks in innovative ways to make jobs easier.  Participants will learn how to tap into their own creative power while gaining a better understanding of creativity and its impact on individual and organizational success. (4 hours)

Critical Thinking

Critical thinking is the core element of effective problem solving, quality decision making, sound analysis and good judgment. How do you apply critical thinking skills in your job? Do you recognize your assumptions and separate fact from opinion? Do you evaluate arguments and take time to carefully form conclusions?  By incorporating critical thinking into all aspects of your job, you can become a valuable contributor and help increase your organization’s competitive edge in today’s business environment.  (4 hours)
 
Crucial/Difficult Conversations

Often leaders find themselves facing less than optimal results from their team because members are not performing to their greatest potential.  Attempts to advance the project often get stuck in strong opinions, confusion or heated emotions. Managers know the stakes are high – interdepartmental dependency, tight budgets and shortening time lines - all cause pressure on the team and individuals. This interactive course uses real-world situations and is immediately applicable.  Participants will practice how to speak persuasively, overcome barriers and resolve disagreements so that goals are achieved with the best results.  (4 hours)
 
Customer Service

This highly interactive and extremely popular series helps participants understand and apply customer service skills to a customer service conversation completed through effective communication. Participants will learn the steps and role play necessary pieces to accomplish what the business can do for the customer and understand the needs of the customer whomever their customer may be.  A high percentage of the time is focused on understanding the need, not assuming the need “because the representative has heard it a hundred times before”.

Customer Service - Coaching

This course gives the team leaders the opportunity to learn how to coach the Customer Service skills their teams have been trained on.  The leader continues to speak the same “language” and carry forth the skills learned in the Customer Service courses.  This course helps leaders reinforce the value of the training and the time and energy their direct reports took in going to the training.(4 hours)
 
Customer Service - The Conversation

No script!  TrainerAngie.com throws the script away and trains participants the skills to have effective conversations that get to the need of the customer and create a resolution that works for both the customer and the business.  Everyone walks away feeling good about the customer service interaction! (4 hours)

Customer Service - The Fundamentals

Fine tune customer service skills making each contact with a customer a positive and productive experience. This practical and logic skill building 4-hour program is tailored to provide you the with a blueprint for creating short term and long term customer/team relationships that compel the customer to not only walk away feeling good about the transaction but refer others. (4 hours)
 
Customer Service for Leaders

Does Customer Service differ between front line employees and their leaders?  Leaders often deal with escalated situations.  This course is designed to not only help leaders work through the escalated situations it also helps them better understand the impact great customer service has on both internal and external customers.  This course is activity driven and is designed to give leaders skills that they can use upon immediately completing the class.  (4 hours)
 
Dealing with Difficult People

You can increase your skill in dealing with the difficult people who surround you in your work world.  Learn to manage the; know-it-alls, dictators, controllers, bullies or others.  This course will give the participants skills to deal with difficult people in the workplace.  When “difficult” people are no longer “difficult”, the workplace environment changes to one that is cooperative and collaborative, creating a more productive and efficient workplace for everyone. (4 hours)
 
Difficult Conversations

Team members often have to have conversations regarding matters that may not sit well with the receiving party.  This course is designed to help team members prepare, utilize resources and conduct meetings involving difficult conversations. (4 hours)

DiSC for Leaders

Why do we act the way we do?  Why can’t this team get anything done?  Why can’t we communicate?  Why is there conflict all the time with these people? DiSC® Classic is designed to help employees understand personal differences and appreciate the strengths and challenges of fellow employees. DiSC® Dimensions of Behavior model identifies and groups behavior in 4 easy-to-understand areas: Dominance, Influence, Steadiness and Compliance.   (4 hours)

Effective Meetings

Do meetings seem only somewhat effective, unproductive and poorly run? Meetings should be used as a tool to move the business forward.  Most meetings end with attendees asking what the purpose was and what was accomplished? This course is designed to help leaders plan, lead, and follow-up on meetings (including virtual meetings) to ensure that there is a payoff for the time invested in the meetings.  (4 hours)

ESL - English as a Second Language

This course trains your employees the basic structure and vocabulary of the English language.  The participants will develop their skills in reading, writing, speaking, and listening. This course differs from Occupational English in that participants learn grammar and conversation. This course will be designed specifically for your workplace so the length of the class will be determined by you and TrainerAngie.com language specialists.

Enhancing Your Emotional Intelligence

People do not intentionally seek to be misinterpreted.  Emotional Intelligence is understanding how you are sharing a message, how it is being interpreted and making the appropriate adjustments throughout the communication.  The participant will learn about the four competencies of Emotional Intelligence. The course is designed to instill the skills needed to improve relationships with co-workers, friends and family, reduce stress and improve communication, leading to improved teamwork and collaboration. The participant will watch videos, complete worksheets and participate in conversations to apply the competencies involved with Emotional Intelligence.  (4 hours)

Enhancing Your Professionalism

Your professional image plays a vital role in your success and in the success of your organization.  Do your employees have a communication style appropriate to your business?  Do they present a professional appearance? Building and maintaining a professional image is the focal point of this program designed for the business professional. If you want your employees to build self-confidence, present themselves professionally, and communicate more effectively, this program is for you. Participants will learn things about themselves and about the impression they make. Best of all, they will learn how to make changes that will enhance their success on the job. (4 hours)

Essential Interviewing Skills

The best hiring decisions result in productive employees who enjoy their responsibilities and contribute to the organization’s success.  Hiring the wrong person for the job can be very costly in terms of time, money resources, customer relations, productivity, and employee morale.  Interviewers make the best hiring decisions when they gather meaningful job-related information from applicants.  This course will teach participants how to interview for the behaviors, knowledge, and motivations that are needed to be successful in a job using the provided worksheets. (4 hours)

Ethics

Participants will be asked to define Business Ethics.  This course is designed to ask participants to consider business actions and decisions in the light of ethical principles and values, and ask whether their activities and those of the employees around them are ethical and make the business better and more successful. Further, participants will examine issues and conflicts that typically arise in business that have ethical aspects to them, such as the way employers treat their employees, employees  treat their employers, and the ways businesses treat their competitors, their customers, their society, and even their environment. (4 hours)
 
Expressing Yourself – Presenting Your Thoughts and Ideas

The ability to express yourself and present ideas clearly and persuasively and in a manner that gets the attention your ideas deserve will get you viewed as a leader using a high priority business skill.  The participant will learn how to organize their thoughts with a focus on addressing the needs of the listeners and achieving their objectives while delivering their message clearly and concisely.  They will have a greater understanding of how the audience perceives them.  (4 hours)

 Facilitation Techniques for Managers

Training employees has become increasingly more difficult due to more distractions than in the past plus the participants expect to be entertained.  Trainers need to be able to train the material in a way that keeps the focus and attention of the participants and creates a high level of trust so that the knowledge transfer of the material happens in a way that makes sense to all of the learners in the room. Internal trainers will focus on learning to transfer knowledge to participants that are any of the four learning styles (Read About It, See It Done, Audio and Kinesthetic).  They will work on techniques for creating a comfortable learning environment through appropriate Verbal, Vocal and Non-verbal channels.

First Time Supervisors

A new supervisor is often promoted from buddy to supervisor what do they do?  How do they handle it?  What should they talk about?  This course covers the key attributes, qualities and skills that a first time supervisor needs in order to successfully lead a team. (8 hours)

FISH! Motivating Employees

Help your employees catch the energy and release the potential with FISH! Based on the best-selling book “FISH!” by Stephen Lundin and John Christiansen, this course draws lessons from the fun-loving fishmongers at Seattle’s Pike Place Market.  Participants view the FISH! video and explore how the FISH! philosophy can help motivate not only themselves but their employees. (4 hours)

Five Behaviors of a Cohesive Team

This is an assessment-based learning experience that helps individuals and organizations reveal what it takes to build a truly cohesive and effective team in the most approachable, competent, and effective way possible. Powered by Everything DiSC®, the profiles help participants understand their own DiSC® styles. Bringing together everyone’s personalities and preferences to form a cohesive, productive team takes work, but the payoff can be huge—for individuals, the team, and the organization. (4 hours)

From Data to Effective Presentations

Participants will work with their material to better understand what and how to present the information in a way that makes sense to their audience.  The material lays out the needs of the audience.  The participants learn to use the presentation design worksheets to create presentations that generate thought and action.

Generations – Working Side-by-Side

For the first time in history four generations are working side-by-side.  These four generations often clash simply because they “see” the world differently.  This course focuses on the similarities these generations share vs. the differences.  The course starts with a self-assessment that allows the participant to better understand with which generation they identify. The course also helps develop skills to manage the differences so that all generations are comfortable working together and supervising other generations. (4 hours)

Good to Great – Based on the Book of the Same Title

Greatness is an inherently dynamic process, not an end point.  The moment you think of yourself as great, your slide toward mediocrity will have already begun.  There is always room to improve and you must because someone is right on your heals.  Good to Great is about the Inputs and Outputs of Greatness, the Hedgehog Concept and Supervising is part of management.  This course reinforces the importance of always looking forward and keeping yourself ready to make the changes necessary to keep getting better and better.  (4 hours)

Inclusion/Diversity – Leading Diverse Teams

Gain additional knowledge and tools for leading diverse teams and serving a diverse culture in order to enhance relationships, productivity, commitment, quality and profit. Participants will gain a better understanding of diversity along with the key competencies needed to lead a diverse team.  (4 hours)

Interviewing Skills – Going on an Interview

You have written the resume and set up the interview, how do you prepare? What do you say? What will they say?  What will they ask?  The answer to these questions and many more will be covered in this 4 - hour course.  The participant will complete the class with the confidence to take on any interview that comes their way!  (4 hours)

Just Say NO!

Why do you say “Yes”?  What keeps you from saying “No”?  Are you or your employees overwhelmed with work that could have gone to someone else?

Saying “No” is not the end of the world, in fact it can be the right answer if the work is not going to be done well or is going to create animosity between individuals. (4 hours)

Change - Kotter's 8 Stages

Kotter suggests that for change to be successful, 75 percent of a company's management needs to "buy into" the change. In other words, you have to work really hard on Step 1 (Creating Urgency), and spend significant time and energy building that urgency, before moving onto the next steps. Do not panic and jump in too fast because you do not want to risk further short-term losses – if you act without proper preparation, you could be in for a very bumpy ride.

Leadership Conversations

Building quality teams through trust and respect. This course is designed to give leaders the components for most any coaching conversations they have from a quick touching base conversation to the longer once a year performance review conversation.  The participants will have the opportunity to develop each of the skills and role play conversations. (4 hours)

Leadership Shift

Most employees start out in a tactical role and through time and preparation are selected to move into strategic roles.  Some will become managers but only a few can be true leaders.  This class helps participants shift their view from the tactical to the strategic. Leaders must foster resilience and emotionally intelligent behaviors all day every day. (4 hours)

Listening and Asking

Being able to totally and completely follow a conversation is a skill few employees have.  Effective communication is far more than being a good talker, effective conversation happens when you listen more that you talk.  Before we can resolve a situation we must fully understand what we are being told, that means not only listening, but asking questions that will clarify the information we are hearing.  We also must be able to clarify that the person we are speaking to is understanding the message with the intent in which we are sharing it or with the intent in which it is being shared.  This course will train the participant on how to ask better questions to gain better understanding. (4 hours)

Making the Transition –Individual Contributor to Supervisor

Making the transition from the individual contributor to management can be daunting for many people.  Adjusting to the new environment can be difficult because they see management as “stuffy” and their former peers see them as “friends” they do not see where they fit in. This employee may have been doing a non-management job well and now they are expected to manage people without management skills.  As a result they are being set-up to fail from the very beginning unless they receive the appropriate training to develop themselves.  (4 hours)
 
Managing Chaos

Does the work world sometimes seem chaotic?  Do you know how to take the chaos and turn it into the positive energy your team needs to get the job done?  This course takes participants though exercises on how to set priorities, manage the shifting priorities that happen throughout the day.  Participants will learn how to analyze and solve problems and become more strategic in their communication of their work. (8 hours)

Managing Emotions Under Pressure

Sometimes our emotions get the best of us.  Day-to-day work along with career paths are damaged when people are communicating through emotional reactions rather than rational responses.  Many team members do not recognize that they have a problem.  This course helps team members recognize the issues and work on ways to start lowering the emotional and increasing the rational.  (4 hours)

 Managing Job Stress

In today's fast-paced changing workplace, office professionals must recognize the early warnings of job related stress. Participants will identify their personality type and understand how it affects the way they deal with stress. Develop long-term and short-term coping skills to effectively manage pressure, conflicts and feedback. Techniques to achieve more balance and energy in their life will increase their job performance. (4 hours)

Meetings That Work

Do meetings seem only somewhat effective, unproductive and poorly run? Meetings should be used as a tool to move the business forward.  Most meetings end with attendees asking what the purpose was and what was accomplished? This course is designed to help leaders plan, lead, and follow-up on meetings (including virtual meetings) to ensure that there is a payoff for the time invested in the meetings.  (4 hours)
 
Mentoring

Mentoring is a responsibility; a commitment that requires valuable time and focused attention to assure the mentee’s goals are progressing forward.  If you have one steady mentor that is adding value to your career and life, you are fortunate.   Although finding a mentor is difficult and making it work is even more challenging.  This course gives the mentor an outline for what good mentoring is and how to achieve it. (4 hours)

Motivating Employees

Leaders who give others the opportunity to develop give more than just a one-time experience.  Development helps people discover new abilities, develop strengths, and re-ignite latent ability thus keeping them motivated in their current positions.  Creating an employee who is challenged creates an employee who enjoys their job.  Motivating by developing others could positively impact the leader’s compensation and career advancement as well.  By developing others your team does better work which gets the leader noticed leading to greater reward and recognition for the extra effort. (4 hours)

MS Office

  • Computer Literacy
  • Access 1, 2
  • Excel 1, 2, 3
  • PowerPoint 1, 2, 3
  • Word 1, 2, 3


 
Plus many more….(Computer Software Catalog  available)

Myers Briggs


 No Authority – Get Results

Do you have project managers leading a team which does not report to them?  Do you have leaders “employing” volunteers?  Is the communication style with these teams different?  This course works through the answers to these questions to empower leaders to get the job done well while minimizing conflict.  (4 hours)

Occupational English

Do your employees need know where the library is or do they simply need to know how to give a command?  TrainerAngie.com’s Occupational English class trains your employees on the very specific English they need to know to get their job done in the most effective way.  This course is job specific, non-grammar, immediate and fun. This course will be designed specifically for your workplace so the length of the class will be determined by you and TrainerAngie.com language specialists.

 Occupational Math

Math skills are often forgotten after graduations.  This course refresher those skills and teaches the new skills necessary for getting the job done.  The number of hours needed for this course are dependent upon how much material needs to be trained.

Occupational Spanish

Do your employees need know where the library is or do they simply need to know how to give a command?  TrainerAngie.com’s Occupational Spanish class trains your employees on the very specific English they need to know to get their job done in the most effective way.  This course is job specific, non-grammar, immediate and fun. This course will be designed specifically for your workplace so the length of the class will be determined by you and TrainerAngie.com language specialists.

Organizational Empowerment: Trust, Delegation and Motivation

An empowered organization fosters increased employee satisfaction, productivity, improved efficiencies, and better customer service. Learn how to move your team from a traditionally managed organization to an empowered one.  Complete two self-assessments that pinpoint behaviors you should continue and those you should change to encourage the development of an engaged and empowered organization. (4 hours)

Organizational Skills

Participants will learn techniques and tools to help better manage their job responsibilities, special requests and even interruptions. It will also help them learn to say “No” when appropriate.  They will leave this course with action steps to organize their work and help them feel more confident about their accomplishments and contribution to their department and team. (4 or 8 hours)

Performance Review Conversations


Performance appraisals are often seen as a must do and the one time a year a manager coaches or gives recognition.  Managers often see the event as nothing more than an empty, bureaucratic exercise forced upon them by HR. A high percentage of employees feel appraisals are pointless as well. Is there a link?  The performance review can enhance the relationship with employees, improve performance for the organization, and enhance employee-manager communication significantly. Putting your best effort into performance appraisals will result in benefits exponential to the time spent during the process. (4 hours)

Polished Administrative Assistant

Equip your administrative assistants with the professional skills needed to become an invaluable member of an organization. The administrative assistant plays a key role within an organization and is an indispensable member of your team. They are key to helping manage office dynamics and this module will give them those important tools. (8 hours)

Polished and Effective Communication

Business people not only have to know what they are talking about, they have to understand what goes into getting their point understood.  What are the factors involved in sharing a message?  What are the factors to get your message understood?  This course tackles communication so that the person sharing the message is understood as they want to be understood whether in writing, on the phone or face to face. (4 hours)

Presentation Skills – Creating Impact

The number one fear for most people is public speaking. This course is designed to help participants gain a better understanding of how to create impact by enhancing delivery techniques and strategies. The practical and highly interactive approach allows participants to walk through the skills and then practice a presentation while being recorded.  The speaker will also have the opportunity to be peer coached allowing all of the participants to learn not only by actually giving a presentation but also through peer and personal observation (participants presentations will be recorded for their personal use).  (8 hours)

Prioritizing/Time Management

Managing time effectively is fundamental to success. Employees are busier than ever.  This course offers the participants the opportunity to take a look at how they manage their time and be more effective with not only the time they can control but also the time they cannot control. (6 hours)

Professional Communication

Communication is a two way street.  Yet most people rate themselves as an effective communicator because they like to talk.  This course introduces participants to the five keys to being a professional.  It includes a self-assessment on being professional.  Participants will learn how to use silence more effectively and work on their listening skills.  (4 hours)

Resume Writing

First impressions count. This course will help participants create a great resume or improve their current one. A resume should be a powerful tool that generates interviews.  Participants will learn the important things to include in a resume, and learn what to keep off. Overcome gaps in work history and age discrimination. This course includes the use of online resumes and tips on getting a resume through the online websites. (4 hours)

Review of “7 Habits”

Did you love the book?  Did the book change how you go about life?  Have you never read the book and want to know what it is about? Does your team need to “up its game”.  Covey’s “7 Habits” is a powerful approach to our everyday work.  Review each of the habits and practice with examples and case studies. (8 hours)

Safety/Hazmat

Safety training is designed to train workers on hazard recognition and OSHA safety standards.  The training covers specific OSHA regulations and requirements as they apply to the general industry and your business. Safety training is necessary for a safe and healthy work environment.  Workers taking this course have jobs related to health care, electrical, factory, warehouse, manufacturing, storage and more.  This Safety course can be customized to cover general industry hazards specific to your business. (8 hours)

 
Safety/Hazmat/ OSHA 10 & 30

OSHA courses can be trained at your sight and can be tailored to your business by our OSHA certified trainers.  All OSHA certified courses will receive cards at the end of training.  Hours are dependent on the courses selected.
 
Sales

Like you, your customers want to be successful.  The success of your sales team depends in a large part on your company’s commitment to your customers’ success and your ability to help them make decisions that contribute to their success.  In general, customers see themselves as having either a transactional "one-hit" relationship that is commodity based, all about the money or a consultative relationship based on trust and understanding of their needs and business objectives. You can be successful with both types of relationships, yet a consultative relationship nets a longer term more satisfied, lower maintenance customer. (12 hours)


Setting Performance Expectations

To perform well, employees need to know more than their up-to-date job description; they need to know what will make them successful.  Performance expectations serve as a foundation for communicating about performance throughout the year. They also serve as the basis for assessing employee performance. When a leader and an employee set clear expectations about the results that must be achieved and the methods or approaches needed to achieve them, they establish a path for success. (4 hours)

Sexual Harassment

Preventing harassment is a pressing Compliance initiative for any organization.  It is also one of the most dreaded training courses by any participant.  TrainerAngie.com trainers concentrate on behavior intent and behavior interpretation  Participants will focus on how their behavior is interpreted and changes they can make to create a positive work environment free of harassment. (2 hours)
 
Social Media

How does an employee’s social media feed impact their jobs?  This class is technology based and will help participants understand the potential impact of their social media posts and the skills to use the popular social media applications without impacting their jobs and their work organizations. Social Media has become a part of society, and is now an essential skill for any employee.

Social Media Marketing

Increase your understanding and skills using social media to regularly engage people, build an audience and express your organizations personality. Social Media marketing is fast becoming an essential digital skill allowing coordination and leveraging of the social media platforms to create a consistent message reaching targeted audiences. It can help your organization by demonstrating to potential clients and businesses a window into your organization’s commitments, interests and social causes. (4 hours)

Software Training     (Please ask for our Software Course Guide for detailed descriptions.)

  • Access
  • Bookkeeping
  • Business Writing
  • Computer Literacy
  • Excel
  • Quickbooks & Custom Quickbooks
  • Linguistics’
  • Skype for Business/Office 365
  • SharePoint
  • OneNote
  • Outlook
  • PowerPoint
  • SharePoint
  • Visio
  • Windows 7
  • Windows 8
  • Windows Server
  • Word



Speaking Without Offending

How do you express yourself in a way that does not make someone mad or hurt someone’s feelings?  Getting our point across has become more and more difficult as people become more sensitive to not only what is said but how it is said.  When information is left up to interpretations we lose control of it.  This class is about gaining control of the information so that it is received the way the sender intended it to be received.  (4 hours)

Strategic Thinking

Strategic thinkers make better decisions by thinking beyond the present, they look at the future as they make their decisitions.  This course helps participants find the balance between today’s expectations and future opportunities.  Participants will work on their strategic thinking skills, attitudes and traits. (4 hours)

Stress Management

In today's fast-paced changing workplace, office professionals must recognize the early warnings of job related stress. Participants will identify their personality type and understand how it affects the way they deal with stress. Develop long-term and short-term coping skills to effectively manage pressure, conflicts and feedback. Techniques to achieve more balance and energy in their life will increase their job performance. (4 hours)

Team Dynamics

Team dynamics are created by the nature of the team’s work, the personalities within the team, the working relationships with other people, and the environment in which the team works. Team members must trust one another, and work toward a collective decision.  Team members work with each other and hold themselves accountable for their work. Teams with a positive dynamic, its members are nearly twice as creative as an average group.

Time Management/Prioritizing

Managing time effectively is fundamental to success. Employees are busier than ever.  This course offers the participants the opportunity to take a look at how they manage their time and be more effective with not only the time they can control but also the time they cannot control. (4 hours)

Train the Trainer

Training participants has become increasingly more difficult due to more distractions than in the past plus the participants expect to be entertained.  Trainers need to be able to train the material in a way that keeps the focus and attention of the participants and creates a high level of trust so that the knowledge transfer of the material happens in a way that makes sense to all of the learners in the room. Internal trainers will focus on learning to transfer knowledge to participants that are any of the four learning styles (Read About It, See It Done, Audio and Kinesthetic).  They will work on techniques for creating a comfortable learning environment through appropriate Verbal, Vocal and Non-verbal channels.

Unconscious Bias


Unconscious biases are social stereotypes about certain groups of people that individuals form outside their conscious awareness, for many the brain makes a quick judgment without considerations.  This class will focus on how to stop and check-in with what someone is about to say or do.   (4 hours)


Workplace Harassment – Prevention

Preventing harassment in the workplace is one of the most pressing compliance training initiatives for all organizations. Sexual harassment training is mandated in most areas. Regular, high-quality workplace harassment training educates employees and raises awareness about harassment and helps build a workplace culture of respect and ethical behavior.  (2 or 4 hours)

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all courses can be tailored to fit the needs of your Audience and time at your location

Solultions@TrainerAngie.com

972.957.8962