effective communication (pd11)


presentation skills: creating impact (pd53)

The number one fear for most people is public speaking. This course is designed to help participants gain a better understanding of how to create impact by enhancing delivery techniques and strategies. The practical and highly interactive approach allows participants to walk through the skills and then practice a presentation while being recorded.  The speaker will also have the opportunity to be peer coached allowing all of the participants to learn not only by actually giving a presentation but also through peer and personal observation (participants presentations will be recorded for their personal use).  

polished and effective communication (pd52)

Business people not only have to know what they are talking about, they have to understand what goes into getting their point understood.  What are the factors involved in sharing a message?  What are the factors to get your message understood?  This course tackles communication so that the person sharing the message is understood as they want to be understood whether in writing, on the phone or face to face. 

critical thinking & creative problem solving (pdxx)


Accepting feedback (PD01)

Businesses spend a lot of time helping supervisors build their skills in giving feedback, how often do they train employees to accept the feedback and learn from it?  This course is designed to help employees understand the what’s and whys of feedback.  Feedback is not only for the company but it helps the employee improve their performance learn from past success and mistakes and be motivated toward success. 

managing stress:everything's changed, now what? (pd37)


managing job stress (pd19)

In today's fast-paced changing workplace, office professionals must recognize the early warnings of job related stress. Participants will identify their personality type and understand how it affects the way they deal with stress. Develop long-term and short-term coping skills to effectively manage pressure, conflicts and feedback. Techniques to achieve more balance and energy in their life will increase their job performance. 

resume writing (pd25)

First impressions count. This course will help participants create a great resume or improve their current one. A resume should be a powerful tool that generates interviews.  Participants will learn the important things to include in a resume, and learn what to keep off. Overcome gaps in work history and age discrimination. This course includes the use of online resumes and tips on getting a resume through the online websites. 

technical data presentations (pd29)


Interviewing skills: going on an interview (pd17)

You have written the resume and set up the interview, how do you prepare? What do you say? What will they say?  What will they ask?  The answer to these questions and many more will be covered in this 4 - hour course.  The participant will complete the class with the confidence to take on any interview that comes their way! 

coaching employees working from home (PD35)


Enhancing  your emotional intelligence (pd43)


managing emotions under pressure (pd46)

Sometimes our emotions get the best of us.  Day-to-day work along with career paths are damaged when people are communicating through emotional reactions rather than rational responses.  Many team members do not recognize that they have a problem.  This course helps team members recognize the issues and work on ways to start lowering the emotional and increasing the rational.  

managing your work time while working from home (pd41)


managing tele-confrencing (pd36)


creativity - thinking outside the box (pd07)

Creativity is not a trait that belongs only to artists and geniuses.  The fact is everyone has the potential to think and act creatively.  Organizations are seeking people who can generate new ideas and look for continuous improvement opportunities.  In this course, participants will learn to approach tasks in innovative ways to make jobs easier.  Participants will learn how to tap into their own creative power while gaining a better understanding of creativity and its impact on individual and organizational success. 

polished administrative assistant (pd51)

Equip your administrative assistants with the professional skills needed to become an invaluable member of an organization. The administrative assistant plays a key role within an organization and is an indispensable member of your team. They are key to helping manage office dynamics and this module will give them those important tools. 

generations in the workplace: leveraging age and diversity (AG) (PD45)

This module is designed to expose common age-related stereotypes and develop practices that promote collaboration across generational groups. 

enhancing your professionalism (pd14)

Your professional image plays a vital role in your success and in the success of your organization.  Do your employees have a communication style appropriate to your business?  Do they present a professional appearance? Building and maintaining a professional image is the focal point of this program designed for the business professional. If you want your employees to build self-confidence, present themselves professionally, and communicate more effectively, this program is for you. Participants will learn things about themselves and about the impression they make. Best of all, they will learn how to make changes that will enhance their success on the job. 

presentations (pd 23)


leading virtually (PD34)


stress management (pd28)

In today's fast-paced changing workplace, office professionals must recognize the early warnings of job related stress. Participants will identify their personality type and understand how it affects the way they deal with stress. Develop long-term and short-term coping skills to effectively manage pressure, conflicts and feedback. Techniques to achieve more balance and energy in their life will increase their job performance. 

prioritizing & time management (pd54)

Managing time effectively is fundamental to success. Employees are busier than ever.  This course offers the participants the opportunity to take a look at how they manage their time and be more effective with not only the time they can control but also the time they cannot control.  

adapt or Die - going virtual (pd62)


Meeting human needs (pd48)

This session helps learners improve the customer’s experience by meeting the universal human needs for respect, understanding, and individual attention.  After sorting language to use with customers from language to avoid, learners rehearse skills for showing respect for the unique value of each customer.

expressing yourself - presenting your thoughts and ideas  (pd15)

The ability to express yourself and present ideas clearly and persuasively and in a manner that gets the attention your ideas deserve will get you viewed as a leader using a high priority business skill.  The participant will learn how to organize their thoughts with a focus on addressing the needs of the listeners and achieving their objectives while delivering their message clearly and concisely.  They will have a greater understanding of how the audience perceives them.  

bullying - prevention (pd06)


accountability  (PD03)

Accountability is fundamental to world class performance in any business. Accountability means taking a position of ownership for all of the events and actions in your life. When you are accountable, you have the experience of personal power, control, effectiveness, and accomplishment.  In this course the participant will learn the key components of accountability, learning to analyze situations and objectively looking for the causes.  Once the causes are understood, the participant uses the worksheets to strategize on how to take action.

managing your priorities (AG) (pd47)

In today’s workplace, leaders and their teams have far too many shifting or competing priorities to manage effectively.  Challenges of all kinds can keep them from achieving desired results: inability to identify top priorities, constant distractions, pressure to multi-task, rambling meetings, email overload, 24/7 mobile technology, the inability to say “no” and many others. No wonder priority management is itself a pressing priority! 

communicating effectively - virtually (Pd40)

unconcious bias (pd32)


Address emotions at work (AG) (pd42)

Emotions are as much a part of the workplace as the air we breathe.  Happiness, surprise, frustration, anger—they are all there and more.  Emotions play a role in the choices we make and actions we take.  Directed emotions can motivate, inspire, and add positive intensity to our work.  When strong emotions leave our control, or “run away,” our personal productivity and the productivity of others suffers.  Key relationships in our network are damaged, making it even harder to maintain necessary focus.  Individuals who take the initiative to stay on top of their own emotional reactions and help others to do the same have a positive impact on productivity, relationships, the overall atmosphere of the workplace, and their personal well-being. 

workplace negativity (pd33)


cultural awareness (pd10)



empowering yourself (pd13)

professional development course descriptions

Accounting for non-Accountants (PD04)

Accounting for Non-Accountants is a well-paced class that explains in layman’s terms accounting.  Participants will have the opportunity to learn accounting terminology, work with and understand the pieces of: balance sheets, income statements, and statements of cash flows. 


strategic thinking (pd59)

Strategic thinkers make better decisions by thinking beyond the present, they look at the future as they make their decisions.  This course helps participants find the balance between today’s expectations and future opportunities.  Participants will work on their strategic thinking skills, attitudes and traits. 

emotional intelligence (pd12)

People do not intentionally seek to be misinterpreted.  Emotional Intelligence is understanding how you are sharing a message, how it is being interpreted and making the appropriate adjustments throughout the communication.  The participant will learn about the four competencies of Emotional Intelligence. The course is designed to instill the skills needed to improve relationships with co-workers, friends and family, reduce stress and improve communication, leading to improved teamwork and collaboration. The participant will watch videos, complete worksheets and participate in conversations to apply the competencies involved with Emotional Intelligence.

resolving conflict with your peers (AG) (PD56)

The more people have to depend on each other to achieve results under pressure, the higher the instance of conflict.  Given the complex web of inter-relationships that exists in most organizations today, there is ample opportunity for conflicts, big and small, to arise.

Conflicts can show up as minor disagreements or heated debates.  However they present themselves, mishandled conflict situations damage work relationships and deplete personal energy and focus, causing productivity to plummet.  People and organizations can greatly benefit from learning to handle conflicts skillfully and confidently. 

meeting business needs (AG) (pdxx)

Learners master a clear process and related skills for efficiently handling all types of customer conversations.  They apply guidelines to clarify and meet business needs and, when necessary, to deliver unwelcome news.  The session concludes with a skill rehearsal in a challenging real-life situation.  

mindfullness in the workplace (pd20)


offering rewards and recognition (pd50)

For most adults, work meets many needs – income, of course, as well as friendship and achievement.  Too often, though, employees feel bored or alienated at work.  The result can be illness, absenteeism, and turnover – at huge cost to the organization. Many leaders assume that employees, having secured food and shelter, become passive, in need external motivation. So they offer incentives – wage increases, bonuses, and promotions – or threaten punishment for failure to perform. But over forty years of scientific research confirms that rewards and threats actually undermine sustained motivation and performance.  This research has also identified three universal needs that everyone brings to the workplace, for competence, relatedness, and autonomy.  When leaders reward and recognizeemployee efforts to satisfy these needs, they tap the power of internal motivation.

Just say no! (pd18)

Why do you say “Yes”?  What keeps you from saying “No”?  Are you or your employees overwhelmed with work that could have gone to someone else?

Saying “No” is not the end of the world, in fact it can be the right answer if the work is not going to be done well or is going to create animosity between individuals. 

time management/prioritization (pd  30)

Managing time effectively is fundamental to success. Employees are busier than ever.  This course offers the participants the opportunity to take a look at how they manage their time and be more effective with not only the time they can control but also the time they cannot control. 

from data to effective presentations (pd44)

Participants will work with their material to better understand what and how to present the information in a way that makes sense to their audience.  The material lays out the needs of the audience.  The participants learn to use the presentation design worksheets to create presentations that generate thought and action.

authentic self (pd05)

 A leader who truly understands:
·         Who they are
·         Why they are here
·         What is their gift
…is a leader that can communicate with anyone, rarely has negative outcomes in conflict, and holds themselves accountable in all facets of their life.  An authentic leader is trusted at their word and has teams that put in the extra effort without calculating the return. 

generations - working side by side (pd16)

For the first time in history four generations are working side-by-side.  These four generations often clash simply because they “see” the world differently.  This course focuses on the similarities these generations share vs. the differences.  The course starts with a self-assessment that allows the participant to better understand with which generation they identify. The course also helps develop skills to manage the differences so that all generations are comfortable working together and supervising other generations. 

train the trainer (pd31)

Training participants has become increasingly more difficult due to more distractions than in the past plus the participants expect to be entertained.  Trainers need to be able to train the material in a way that keeps the focus and attention of the participants and creates a high level of trust so that the knowledge transfer of the material happens in a way that makes sense to all of the learners in the room. Internal trainers will focus on learning to transfer knowledge to participants that are any of the four learning styles (Read About It, See It Done, Audio and Kinesthetic).  They will work on techniques for creating a comfortable learning environment through appropriate Verbal, Vocal and Non-verbal channels.

social media (pd57)

How does an employee’s social media feed impact their jobs?  This class is technology based and will help participants understand the potential impact of their social media posts and the skills to use the popular social media applications without impacting their jobs and their work organizations. Social Media has become a part of society, and is now an essential skill for any employee. 

polishing your business communication skills (pd22)


The course will vary somewhat based on the length of time selected.  The more time the more opportunity for discussion and practice of the skills.

maintaining professionalism in a virtual environment (pd39)


listening in a hectic world (AG) (pd61)

At a tactical business level, listening is a vehicle to get the information needed to accomplish work objectives. In today’s information-saturated work environment, everyone needs to be able to tune out the “noise” and tune in to what is important.  At a more strategic level, effective listening is a powerful tool for maintaining the constructive relationships needed for ongoing job effectiveness.  This module presents a listening approach that balances the demands of getting the information we need with the awareness that every interaction provides an opportunity to cement solid work relationships with others. 

professional communication (pd24)

Communication is a two way street.  Yet most people rate themselves as an effective communicator because they like to talk.  This course introduces participants to the five keys to being a professional.  It includes a self-assessment on being professional.  Participants will learn how to use silence more effectively and work on their listening skills.  

mentoring (pd49)

Mentoring is a responsibility; a commitment that requires valuable time and focused attention to assure the mentee’s goals are progressing forward.  If you have one steady mentor that is adding value to your career and life, you are fortunate.   Although finding a mentor is difficult and making it work is even more challenging.  This course gives the mentor an outline for what good mentoring is and how to achieve it. 

occupational math  (pd63)

Math skills are often forgotten after graduations.  This course refresher those skills and teaches the new skills necessary for getting the job done.  The number of hours needed for this course is dependent upon how much material needs to be trained.

motivating oneself (pd21)


social media marketing (pd38)

Increase your understanding and skills using social media to regularly engage people, build an audience and express your organizations personality. Social Media marketing is fast becoming an essential digital skill allowing coordination and leveraging of the social media platforms to create a consistent message reaching targeted audiences. It can help your organization by demonstrating to potential clients and businesses a window into your organization’s commitments, interests and social causes. 

A New Attitude (Pd02)

A positive attitude is critical to the success of an organization. When individuals recognize, affirm and use their skills to their fullest potential, they create a win-win outcome for themselves and their company.  During this workshop, participants will laugh, reflect, share, and plan as they look at themselves and their organizational contributions.   Participants learn to accept ownership of what they do and its impact.  Participants will work through ways in which they can make positive changes and positive impact. 

creating value statements (PD42)

Why does your team to what they do and why do they do it the way they do it?  Does your team understand the goals of your department?  This module focuses on helping your team develop Value Statements so that they can begin partnering and working in the same direction.

critical thinking (pd09)

Critical thinking is the core element of effective problem solving, quality decision making, sound analysis and good judgment. How do you apply critical thinking skills in your job? Do you recognize your assumptions and separate fact from opinion? Do you evaluate arguments and take time to carefully form conclusions?  By incorporating critical thinking into all aspects of your job, you can become a valuable contributor and help increase your organization’s competitive edge in today’s business environment.   

speaking to influence others (AG) (pd58)

While new technologies provide a variety of ways to quickly share information with others, there is still no substitute for speaking in real time when trying to sell an idea, make a point, or persuade others to take action.  Speaking clearly, concisely and convincingly is especially important in today’s fast-paced work environment, where

people are continually bombarded with competing requests for their attention.  This module shows how to organize and deliver ideas to get results in such an environment.

serve (cs05)


root cause analysis (pdxx)